FAB Customer Care: 24/7 Banking Support for Easy Assistance
Looking for quick and easy banking support? FAB Customer Care is available 24/7 to help with account access, fund transfers, digital banking, and security concerns. Whether you need assistance through phone, email, or WhatsApp, FAB makes banking smooth and hassle-free.
Use the FAB Mobile App and Online Banking for instant support, or contact dedicated hotlines for services like National Housing Loan, e-Dirham, Payit, and Islamic Banking. Elite, Private, and Corporate Banking clients also get priority assistance for a seamless experience.
This guide covers everything you need to know about FAB Customer Care, including contact details, services, and tips to resolve issues quickly.
Why FAB Customer Care Stands Out
FAB is renowned for its customer-centric approach, offering a wide range of support channels to ensure customers receive timely and efficient assistance. From 24/7 helplines to digital banking support, FAB ensures that every query is addressed promptly.
FAB Customer Care Contact Details
Here are the most important contact details for FAB Customer Care:
1. FAB Customer Care Helpline
- Phone Number: 600 52 5555 (within UAE)
- International: +971 2 681 1111
- Timings: 24/7
2. FAB Credit Card Support
- Phone Number: 600 52 5555
- Email: [email protected]
3. FAB Digital Banking Support
- Phone Number: 600 52 5555
- Email: [email protected]
4. FAB Branches and ATMs
- Visit the FAB Branch Locator to find the nearest branch or ATM.
FAB ATM Locations in UAE
Services Offered by FAB Customer Care
FAB Customer Care provides a wide range of services to assist customers with their banking needs:
1. Account Management
- Open new accounts, update personal information, or close accounts.
- Report lost or stolen cards and request replacements.
2. Digital Banking Support
- Assistance with FAB Mobile App and Online Banking.
- Troubleshooting login issues or transaction errors.
3. Loan and Credit Card Queries
- Information on loan eligibility, interest rates, and repayment options.
- Credit card activation, limit increases, and reward points inquiries.
4. Fraud and Security Support
- Report suspicious transactions or phishing attempts.
- Get guidance on securing your accounts.
5. General Inquiries
- Questions about FAB products, services, or promotions.
How to Reach FAB Customer Care
FAB offers multiple channels to contact their customer care team:
1. Phone Support
Call 600 52 5555 for immediate assistance. This is the fastest way to resolve urgent issues.
2. Email Support
Send an email to the relevant department (e.g., [email protected] or [email protected]) for non-urgent queries.
3. Live Chat
Use the live chat feature on the FAB website for real-time support.
4. Social Media
Reach out to FAB on their official social media channels:
- Twitter: @FABConnects
- Facebook: First Abu Dhabi Bank
5. Visit a Branch
For personalized assistance, visit your nearest FAB branch.
Tips for Effective Communication with FAB Customer Care
- Prepare Your Details: Have your account number, Emirates ID, and other relevant information ready.
- Be Clear and Concise: Explain your issue or query clearly to avoid misunderstandings.
- Use Digital Channels: For non-urgent matters, email or live chat can save time.
- Follow Up: If your issue isn’t resolved, ask for a reference number and follow up.
FAB Customer Support
1. Personal Banking Customer Support
For all personal banking needs, reach out to FAB’s dedicated customer service team:
| Service | UAE Contact | International Contact |
|---|---|---|
| General Customer Support | 600 52 5500 | +971 2 6811511 |
| Digital Banking Support (Mobile App & Online Banking) | 600 52 5500 | +971 2 6811511 |
| National Housing Loan Services | 600 560137 | +971 2 4996111 |
| e-Dirham Support | 600 500201 | +971 2 4996125 |
| Ratibi Prepaid Card Services | 600 522298 | +971 2 4996279 |
| Payit Digital Wallet Support | 600 543329 | +971 2 4996411 |
| POS (Point of Sale) Merchant Support | 02 4104888 | +971 2 4104888 |
| FAB Islamic Banking Services | 800 2200 | +971 2 4996299 |
| WhatsApp Customer Support | +1 704 771 0476 | N/A |
2. Corporate & Investment Banking Customer Support
For business, corporate, and investment banking inquiries:
| Service | Contact Number | Email Support |
|---|---|---|
| Global Transaction Banking (Technical Support) | +971 2 6920766 | [email protected] |
| Global Corporate Finance | N/A | [email protected] |
| FIG (Financial Institutions Group) Client Services | +971 2 3053888 | [email protected] |
| Government Client Services | +971 2 4105151 | [email protected] |
| Investment Banking Group (Abu Dhabi) | +971 2 4105151 | [email protected] |
| Investment Banking Group (Dubai) | +971 4 3710144 | [email protected] |
| Corporate Banking Group (Abu Dhabi) | +971 2 4105101 | [email protected] |
| Corporate Banking Group (Dubai) | +971 4 3710400 | [email protected] |
| Multinational Corporations (Abu Dhabi) | +971 2 4105101 | [email protected] |
| Multinational Corporations (Dubai) | +971 4 3710444 | [email protected] |
3. Commercial Banking Customer Support
For small and medium enterprises (SMEs) and commercial banking clients:
| Service | UAE Contact | International Contact | Email Support |
|---|---|---|---|
| General Commercial Banking Support | 600 52 2235 | +971 2 4996700 | [email protected] |
| Trade Finance & Business Banking Support | +971 4 6079722 | N/A | [email protected] |
4. Elite & Private Banking Customer Support
For premium banking clients requiring personalized assistance:
| Service | UAE Contact | International Contact | Email Support |
|---|---|---|---|
| Elite Banking Priority Support | 800 40000 | +971 2 4103402 | [email protected] |
| Private Banking Priority Support | 800 40000 | +971 2 4996599 | [email protected] |
5. Investor Relations & Public Relations
For inquiries related to FAB’s financial performance, shareholder queries, or media requests:
| Service | Email Support |
|---|---|
| Investor Relations | [email protected] |
| FAB Share Registrar | [email protected] |
| Public Relations & Media Inquiries | [email protected] |
How to Get Help from FAB Customer Care?
📞 Call FAB Support: Available 24/7 for quick assistance.
📧 Email FAB: Use the dedicated emails for specific services.
📱 Use the FAB Mobile App: Manage your account on the go.
💬 WhatsApp Support: Chat with FAB for easy banking queries.
🏦 Visit a Branch: Locate the nearest FAB branch for in-person help.
Frequently Asked Questions
1. How do I reset my FAB Online Banking password?
Visit the FAB login page and click on “Forgot Password.” Follow the instructions to reset your password.
2. What should I do if I lose my FAB credit card?
Call 600 52 5555 immediately to report the loss and request a replacement.
3. How can I check my account balance?
Use the FAB Mobile App, Online Banking, or call the customer care helpline.
4. Does FAB offer 24/7 customer support?
Yes, FAB Customer Care is available 24/7 via phone and digital channels.
5. How do I apply for a loan with FAB?
Visit the FAB Loans page or contact customer care for assistance.
Why Choose FAB?
- Largest Bank in the UAE: FAB is a trusted name with a strong reputation.
- Innovative Digital Solutions: Enjoy seamless banking with the FAB Mobile App and Online Banking.
- Customer-Centric Approach: FAB prioritizes customer satisfaction with efficient support services.
Conclusion
FAB Customer Care is your go-to resource for all banking-related queries and issues. With multiple support channels, 24/7 availability, and a commitment to customer satisfaction, FAB ensures that your banking experience is smooth and hassle-free. Whether you need help with digital banking, credit cards, or loans, FAB’s dedicated team is always ready to assist.
